How do I get an invoice?
For each payment, we automatically send an invoice to your email address. The invoice is generated by Stripe and comes from receipts@stripe.com.
The invoice includes:
- Besökskollen's company details (org. number, address, etc.)
- Your company details (if provided)
- Specification of the service (plan, traffic level, period)
- Price excluding and including VAT
- Invoice number and payment date
- PDF format for accounting
Download previous invoices
You can download all your invoices at any time via the Customer Portal:
- Go to Settings
- Click "Manage subscription"
- In the Stripe Portal, you'll find "Invoices" in the menu
- Click "Download" or "View" for each invoice
Lost an invoice?
Contact us at hej@besokskollen.se and we'll send it to you. Include your account email address and which month you need the invoice for.
Swedish VAT (25%)
All prices on our pricing page are excluding VAT.
🇸🇪 Swedish customers
25% VAT is added at checkout. This applies to both individuals and businesses without reverse charge.
🇪🇺 EU businesses
Businesses registered in the EU (outside Sweden) with a valid VAT number pay 0% VAT (reverse charge).
Want a VAT refund?
If you're an EU business and accidentally paid with VAT, add your VAT number in the Customer Portal and future invoices will be adjusted automatically. For refunds on already paid invoices, contact hej@besokskollen.se.
Add or change company details
If you want the invoice in your company name, you can add company details when checking out, or update them later:
- Go to Settings
- Click "Manage subscription"
- Click "Update information" or "Add business details"
- Fill in:
- Company name
- Organization number
- Address
- VAT number (for EU businesses outside Sweden)
- Click "Save"
The next invoice will automatically include your updated company details.
Change email address for invoices
Stripe sends invoices to your account email address (the one you logged in with). If you want invoices sent to a different email (e.g., the accounting department), you can add a secondary email address in the Customer Portal under "Update information".
Payment methods
We accept the following payment methods via Stripe:
Credit/Debit card
Visa, Mastercard, American Express
SEPA
Direct payment from bank account (EU)
Klarna
Invoice and installment payments (Sweden)
Update payment method
To change your card or payment method:
- Go to Settings
- Click "Manage subscription"
- Click "Update payment method"
- Choose a new payment method or add a new card
- Click "Save"
Secure payment with Stripe
We use Stripe as our payment partner. Stripe is PCI DSS Level 1 certified (the highest security level) and handles payments for thousands of businesses worldwide. We never store your card details on our servers.
What happens if the payment fails?
If your payment fails (e.g., expired card or insufficient funds), the following happens:
- You receive an email reminder from Stripe about the failed payment
- Stripe automatically retries after a few days (3 attempts total)
- During this time, you still have access to your subscription
- If all attempts fail, the subscription is automatically cancelled
To avoid this, update your payment method as soon as you receive the warning.
Manual invoicing for agencies
If you're an agency or larger business that prefers manual invoicing via Fortnox, contact us at hej@besokskollen.se.
We can offer:
- 📄 Invoicing via Fortnox (30 days payment terms)
- 💸 Discounted prices for larger volumes
- 📊 Custom reports and access
- 🤝 Dedicated contact person
Frequently asked questions
Can I change the invoice address after payment?
Yes, update your company details in the Customer Portal and the next invoice will include the new details. For already issued invoices, we cannot change the details retroactively, but contact us if it's important.
Do I get a credit if I cancel mid-month?
No, we don't offer pro-rata refunds for cancelled subscriptions. You have access to the service until the end of your billing period. Learn more about cancelling your subscription.
Am I charged per account or per site?
Per account. One subscription covers all sites you add (up to your plan's limit). Learn more about how subscriptions work.
Can I get an itemized invoice per site?
The standard invoice specifies your total subscription. If you need a more detailed breakdown per site for internal accounting, contact us and we'll help.
Manage your billing
Update payment method, download invoices, or change company details.
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